Your security matters to us

Rexel UK does all in its power to prevent and fight against fraud. Learn to recognise and thwart attempts at fraud.

• Protect your personal information

  Never send confidential data by e-mail, SMS or telephone, such as passwords, your credit card information, or a code received by SMS, etc.

• Regularly change your password

  Never use "weak" passwords or the same password for multiple accounts. Doing so increases the vulnerability of your data in the event that just one of these accounts is hacked, with often serious consequences: hacking of mailboxes, theft of bank details, identity theft, ransom demands, etc...

  Make sure your strong password is at least 12 characters long, mixing at least three of the following four types of characters: uppercase, lowercase, numbers and special characters (such as! #?).

• Protect your computer with an anti-virus and install a firewall

• Take the time to check requests for transfers, orders or change of bank details, even in an emergency and under pressure

  Be vigilant whenever a request combines the following 3 characteristics: urgency, insistence and a large amount.

  If in doubt, do not hesitate to call your contact on their usual phone number and not the one provided by the scammer.

• Beware of fraudulent messages

  Fraudulent "phishing" or "spoofing" messages are increasingly frequent and may appear legitimate by displaying the REXEL logos and brands, or by presenting themselves as employees of Rexel UK and using email addresses that may contain the word "Rexel".

  All electronic communications from other domains (such as contact@rexeluk.com, contact@rexel-uk.net, contact@rexel-uk.org, contact@rexelsas.com, etc...) and which may include the name of an employee of Rexel UK can potentially be malicious attempts and must be subject to particular caution and be reported to info-legal@rexel.com.

  If you receive an email like this:

  • Do not reply and do not click on any of the suggested links,
  • Never give out banking or personal information,
  • Delete the email from your mailbox

You can also send any questions you have to the address: customersupport@rexel.co.uk