It’s simple, easy and secure!
Set up a Direct Debit in 3 easy steps
£10 online voucher when you sign up
If you have a credit account with Rexel, why not save time and admin by setting up a Direct Debit – it’s one less task to think about each month? We’ll even send you a £10 voucher to use online when your Direct Debit form is received!*
Here’s how:
Step 1 - Download the Direct Debit form here and print
Step 2 - Complete the form
Step 3 - Return it to us by any of the following methods:
- a. Hand it in at any Rexel branch
- b. Email to Directdebitapplications@rexel.co.uk
- c. Post to:
- Rexel UK Ltd
PO Box 15523
Birmingham
B16 6NF
- Rexel UK Ltd
FAQs
Simply, a Direct Debit is an instruction from you to your bank or building society which authorises Rexel to collect varying amounts from your account – but only if we have given advance notice of the amount and date of collection.
Direct Debits give Rexel permission to take money from your bank account on an agreed date and once agreed the money is taken automatically each month.
Direct Debit is the simplest and most convenient way for you to pay your bill. Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there's no risk of late payment charges.
It’s simple, easy and secure. It saves time and means you don’t have to worry about missing those important payments, especially when on holiday, at busy times of the year, or in fact doing anything more enjoyable than thinking about bills.
Direct Debit payments come with a guarantee, so you are automatically protected by three important safeguards:
- An immediate money back guarantee from your bank or building society in the event of an error in the payment of your Direct Debit.
- Advance notice if the date or amount changes
- The right to cancel at any time.
To take advantage of Direct Debit all you need to do is download the Direct Debit instruction form from here and print, complete, then return to us by any of the following methods:
- Hand it in at any Rexel branch
- Email to directdebitapplications@rexel.co.uk
- Post to Rexel UK Ltd, PO Box 15523, Birmingham, B16 6NF
Of course, the settlement discount will be automatically deducted from the payment value in line with the account terms.
You will need to complete the Direct Debit instruction form with the following information:
- Your name, address, email address (for advance notices) contact and account number
- The name and address of your bank or building society
- Your bank or building society account number
- The branch sort code of your bank or building society
- The name(s) of account holder(s)
Instructions are forwarded securely and electronically to your bank or building society for authorisation to allow payments to be collected from your account. We must wait at least two working days after the DDI is lodged before we can collect a Direct Debit.
No, other than making sure you have enough funds in your account when the payment is due.
You will receive at least 10 days advance notice by email of the collection date and amount.
Payment will be taken on the first working day after due date, for example if payment is due on 30th May, it will be taken on the next available working day in June.
No, there is no extra charge for Direct Debits
You can call our Customer Contact Centre on: 0330 0450 606 or email directdebitenquiries@rexel.co.uk
You should notify us immediately by emailing directdebitenquiries@rexel.co.uk
-No, providing you have notified the query immediately the payment will not include queried invoices.
Yes, you can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required, you should also notify us.
You are entitled to an immediate refund of the amount debited from your bank under the Direct Debit Guarantee. You would just need to contact your bank or building society for assistance.
The Direct Debit Guarantee protects you in the rare event that there is an error in the Direct Debit payment, for instance if a payment is taken on the incorrect date, or the wrong amount is collected.
No. We would have to get your authority to set up a replacement instruction.
Yes, providing the account is up to date, but you will need to organise an alternative payment method.
If an error is made in the payment of a Direct Debit, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by Rexel.
It's very unlikely that this will ever occur because organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised and are closely monitored by the banking industry. But if money were to be collected from your account fraudulently, you would be protected by the Direct Debit Guarantee, and would be entitled to an immediate refund from your bank or building society.
Once we receive your Direct Debit form, your local branch will contact you with your voucher code. This may be via email or phone depending on contact details you have provided to them.
Download the Direct Debit Form
Download FormREXEL Direct Debit SIGN-UP OFFER TERMS AND CONDITIONS
- The promoter is Rexel UK Limited a company incorporated in England with registered number 00434724 and having its registered office at Eagle Court 2, Hatchford Brook, Hatchford Way, Sheldon, Birmingham B26 3RZ.
- The Promotion will run from 1st April 2021 (the “Opening Date”) to 23:59 hours on 31st December (the “Closing Date”) inclusive.
- By participating in this Promotion, all participants will be deemed to have accepted and agreed to be bound by these terms and conditions and by any other requirements set out in the promotional material.
- The discount code provided by your local account manager must be applied to online purchases to take advantage of the ‘£10 Online’
- There is a minimum spend requirement of £10.01 (ex VAT) to access this offer.
- This offer is subject to the following exclusions:
- The voucher code cannot be used in conjunction with any other offers or promotional codes.
- Cable product is excluded from this promotional offer.
- This offer is not available to use with the Quotes feature.
- The purchasing customer has the responsibility to activate the discount code online, at the time of purchase. The difference will not be offered if a customer fails to apply the discount code when completing a transaction.
- The promotion only applies to items available on the Rexel website. All products are subject to availability and the promotional offers are available while stocks last.
- Delivery charges, if applicable, are excluded from the discount.
- All prices exclude VAT.
- The offer is open to customers with a Rexel trading account. For clarity, this excludes:
- Employees of Rexel or its holding or subsidiary companies
- Employees of agents or suppliers of Rexel or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or
- Members of the immediate families or households of (1) and (2) above
- Certain accounts may be excluded from this promotion due to agreed terms already negotiated.
- If there is any reason to believe that there has been a breach of these terms and conditions, Rexel may, at its sole discretion, reserve the right to exclude a customer from participating in the promotion.
- Rexel reserves the right to hold void, suspend, cancel, or amend the promotion where it becomes necessary to do so.
- Rexel will only process the customer’s personal information as set out in privacy policy.
- These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.