COVID 19 Coronavirus – We are here to support you

NEW Customer Support Guide: Details of government support and other help for you and your business during the crisis click here for guide

Important update on branches open/closed

To help minimise risk in the current crisis, but keep our critical services running, from 3rd April our branch opening hours will be 8am-3pm Mon-Fri (18 operating normal local hours) and we will be offering our customers a next day delivery service and non-contact click and collect only. The following branches have closed temporarily:

Temporary Closures
Airdrie
Arbroath
Bangor Llandegai
Dumbarton
Fort William
Hamilton
Lichfield
Trafford Park
Treforest

Operating normal local hours (hubs)
Belfast
Bermondsey
Birmingham Maple Business Park
Bristol Kingsland
Cardiff
Crawley
Dagenham
Derby
Edinburgh Seafield Way
Exeter
Gateshead Metro Riverside Park
Glasgow Devon Place
Leeds
Park Royal
Peterborough
Southampton
Stockton
Warrington

We are still here to support you, so please go to https://www.rexel.co.uk/uki/covid-19-branch-opening-times to locate your nearest branch or order online for next day delivery or non-contact click and collect service

Please note that deliveries from the 18 hub branches will be via Rexel’s own van fleet, and other branches will be delivering via UPS.

UPDATE 24.03.20:

We want to reassure all of our customers that Rexel is closely following all Government and Public Health England directives, prioritising the safety of our customers and colleagues at all times. We also have measures in place to ensure you have all the products and services you need to continue all essential work required.

Whilst our counters are closed to customers we are still operating as our business is classed as a key service owing to the sectors we serve:

• 200+ branches offering a delivery or click and collect (no contact) service, with all collections now placed outside for the safety of all

• Our website provides a 24/7 easy means of ordering

• Orders can also be placed over the phone with your local branch or via email

• Our teams will be operating within our branches, although no external visitors will be able to enter the premises

We’re here to help and work successfully together through this upcoming period. We recognise these are hard times, but we will continue to support our customers, colleagues and partners in any way that we safely can, whilst supporting the government’s guidance.

We thank all our customers for their understanding at this time and look forward to resuming normal service as soon as possible.

COVID-19: Rexel UK Limited – Proof of Deliveries

As a result of the COVID-19 coronavirus outbreak and following the Government imposed social distancing measures (including advice to stay at least 2 metres away from each other) we are implementing changes to the way we ask our Customers to sign proof of delivery notes. These terms are accepted by you should you choose to place any order with us. The purpose of this change is to protect all individuals involved in the delivery process including your employees and ours.

Until further notice, we will not ask you to physically sign the proof of delivery note. Instead, our Driver will record the name of your employee who accepted the goods, the time and date of delivery and our Driver will then sign the proof of delivery note with a ‘Delivered on Permission’ message in the signature space.

The proof of delivery note will then be stored on our systems in line with our usual document retention policies and will be used as evidence of delivery in case of any dispute along with a copy of this letter.

In addition, we are implementing changes to our click and collect process. When you place an order for click and collect, please contact the branch to let them know when you will be picking up the goods. The branch will leave the goods outside the branch to be picked up. A branch colleague will sign the proof of delivery note with a ‘Delivered on Permission’ message in the signature space.

We appreciate that this is not usual custom and practice, but these are exceptional times and we are putting these measures in place to protect employees of both our businesses and society at large.

If you do have any specific concerns, please get in touch with our Customer Support Centre on 0330 0450606.

Returns process:

COVID 19 Return of Products (non- defective) suspended

Rexel UK have taken the decision that during the COVID 19 UK Government lock down period all returns of products shall be suspended. This decision has been taken to help enable us to continue to operate during the current COVID 19 crisis and force majeure event. We shall keep the returns suspension under review and will endeavour to restore normal returns processes as soon as possible.

Please note customers will be required to pay for all goods received, even if they wish to return some during the returns suspension period.

Check Local Branch Opening Times