Covid 19 - We are here to support you

Updated 29/07/21:
Our doors are now open. We have all the safety and social distancing measures in place to protect you and our colleagues.

For more information:
Customer Support Team - 0330 0450606 or chat to them live on www.rexel.co.uk

PPE Guide:

We can support you, with all the protective equipment you need, whether you are an installer or run a business and need to help keep your colleagues and visitors safe. Our PPE guide covers it all, from PPE to the latest automated solutions.

View Guide

We’re still putting safety and service first!

We hope you have been keeping well through the crisis. Just a quick update on our safety measures following the changes on 19th July:

As you will know by now, government guidance on COVID-19 changed last week, but we want to reassure you that we’ll still be taking care of you and our teams so you receive a safe, easy and efficient service when you visit our branches.

In line with the government guidance to act responsibly, we will continue to provide hand sanitiser and protective screens will remain on our counters. In some of our smaller branches we will keep the limited numbers and one-way systems in place.

Wearing facemasks in England is no longer a legal requirement as of 19th July, but it is still advisory in enclosed spaces so we are encouraging our customers to wear a face covering when visiting our branches. Our teams will continue to wear them and will keep a safe distance when serving you.

For our customers and colleagues in Scotland, Wales and Northern Ireland, face coverings remain mandatory unless exempt, as set out in government guidance.

We’d like to thank you for helping us keep you and all our branch visitors safe. We appreciate your patience and understanding while we get through this difficult time together.

Current branch opening hours

Please go to our branch locator for current opening hours.

Delivery and collection options

Call or email your nearest branch or order online for next day delivery or click and collect service (all with non-contact measures)

Shop Social Distancing

Need help?

We’ve extended our support hours

Chat live online or call the Customer Support Team on 0330 0450606 7am-7pm Mon-Fri

Find your nearest branch

We thank all our customers for their understanding and patience at this time and look forward to resuming normal service as soon as possible.

Q&A – Your COVID 19 Coronavirus questions answered

What precautions are being taken to protect customers using your counters?

Our branch teams are continuing to carry out thorough and regular cleaning processes and avoiding any close contact with customers for your safety. Remember, we offer a click and collect service to reduce your waiting time on our counters, and also a 24/7 online ordering service giving the option to have your goods delivered to your office or site address.

Are there any product shortages?

As you will be aware from recent news reports, there has been some uncertainty around potential shortages of raw materials such as steel, copper, plastics, resins and microprocessors which you may be concerned will affect the supply chain within our industry. We would reassure you that Rexel UK, as part of a global organisation, closely monitors such situations and takes preventative measures to protect the continuity of supply to our customers.

We have secured our inventory and product availability until the end of Q3 and are now preparing well ahead for Q4/21 and Q1/22, As a result, our inventory status is robust and our current product availability continues to be strong.

Furthermore, we maintain regular contact with our suppliers to review our demand planning and inventory needs, and to anticipate potential issues and their consequences.

Please be assured during this period that preserving business continuity is always our commitment to you, and we would welcome the opportunity to discuss any particular plans you have relating to your organisation’s forecasted requirements.

Please do not hesitate to speak to your Account Manager if you have any queries.

Are any Rexel branches closed due to the epidemic?

We do not anticipate that it will be necessary to close any branches as a result of the epidemic but should this occur for any reason, this will be made clear on our branch locator, and also a notice affixed to the branch concerned advising alternative local branches that can be used for counter collections. Any calls received at a closed branch will be automatically diverted to a neighbouring branch ready to deal with your orders, so any disruption to our service to you is avoided.